Orders & Shipping
How long does shipping take?
Standard shipping takes 3–5 business days. Express shipping is 1–2 business days. Orders placed before 2pm local time are dispatched the same day.
Do you ship internationally?
Yes. We currently ship to 38 countries. International orders typically take 7–14 business days and may be subject to customs duties.
How can I track my order?
Once your order ships you will receive an email with a tracking link. You can also use our Track Order page with your order number.
Can I change or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After that, the order is locked into our fulfillment pipeline. Contact us immediately if you need to make a change.
Returns & Refunds
What is your return policy?
30 days, no questions asked. The case must be in original condition. Defective items are refunded immediately with free return shipping.
How long do refunds take?
Once we receive your return, refunds are processed within 3 business days. Bank settlement adds another 5–7 business days depending on your card issuer.
Who pays for return shipping?
We cover return shipping for defective or incorrect items. Buyer remorse returns are paid by the customer.
Product & Quality
Are your cases MagSafe compatible?
All cases marked with the MagSafe badge use a full 18-magnet array that aligns precisely with iPhone 12 and later, supporting 15W fast wireless charging.
Will my case fit a phone with a screen protector?
Yes — our cases are designed with 1.5mm raised edges to accommodate most tempered glass screen protectors. Edge-to-edge protectors may require a thinner profile.
How do I clean my case?
Use a soft cloth dampened with mild soap and water. Avoid alcohol-based cleaners and direct sunlight when drying — these accelerate yellowing on clear cases.
Account & Payment
What payment methods do you accept?
Cash on Delivery is available for orders within Bangladesh. We also accept all major credit cards, bKash, Nagad, and Rocket through our secure payment gateway.
Is my payment information secure?
Yes. We never store full card details on our servers. All transactions are processed through SSL-encrypted, PCI-DSS compliant gateways.
Do I need an account to place an order?
No, guest checkout is fully supported. Creating an account lets you track orders, save addresses, and earn loyalty points on future purchases.